Payment and delivery
Office hours
 You can make the order online24/7 Worktime of the contact-center: 08:00 - 23:00. |
Terms of scheduled delivery
| City | Store network | Delivery slots* | Delivery fee* | Details: |
|---|---|---|---|---|
| Kyiv |  |
07:00 - 08:00 10:00 - 12:00 11:00 - 13:00 14:00 - 17:00 19:00 - 22:00 |
starts from 69 uah | select your delivery area |
 |
select your delivery area | |||
 |
select your delivery area | |||
 |
select your delivery area | |||
 |
select your delivery area | |||
| Dnipro | |
13:00 - 16:00 14:00 - 17:00 19:00 - 22:00 |
starts from 25 uah | select your delivery area |
|
10:00 - 13:00 13:00 - 16:00 14:00 - 17:00 19:00 - 22:00 |
select your delivery area | ||
| Lviv | |
10:00 - 13:00 14:00 - 17:00 19:00 - 22:00 |
starts from 59 uah | select your delivery area |
|
10:00 - 13:00 14:00 - 17:00 19:00 - 22:00 |
select your delivery area | ||
| Kharkiv | |
10:00 - 13:00 14:00 - 18:00 19:00 - 22:00 |
starts from 59 uah | select your delivery area |
| Odesa | |
10:00 - 13:00 14:00 - 17:00 19:00 - 22:00 |
starts from 49 uah | select your delivery area |
|
10:00 - 13:00 14:00 - 18:00 19:00 - 22:00 |
starts from 59 uah | select your delivery area | |
| Zaporizhzhia | |
10:00 - 13:00 13:00 - 15:00 14:00 - 16:00 15:00 - 17:00 19:00 - 22:00 |
starts from 49 uah | select your delivery area |
| Vinytsia | select your delivery area | |||
| Zhytomyr | select your delivery area |
*Depends on chosen delivery area.
Terms of pick-up
| Hours for pick-up | Pick-up cost | |
|---|---|---|
| NOVUS | 10:00 - 20:00 |
from 0 UAH — Auchan. 24 UAH for Metro, Novus, Fozzy |
| METRO | ||
| Fozzy | ||
| Auchan |
10:00 - 20:00 |
|
Prices for goods and service
Cost and ways of delivery
If you chose a pickup delivery method and plan to pay by credit card directly in the terminal of the sales area, payment for services and the fee to the collector is paid in cash only.
In case if the courier arrives at the customer's address twice in the same time window, the client pays for each delivery (the opportunity is agreed upon individually).
You need to create several separate orders (for different receipts) but you want them to be combined in one delivery - if you want delivery that consists of several but not more than 3 orders for one address, for one time window and from one store - than make a commentary to Your order with alike text: "Delivery with order #XXXXXX on separate checks". The delivery cost will be like for one order, that also contains total weight from all the orders. If you need 4 or more orders to be delivered, than the cost of delivery will be 10 UAH for every next order, while order weight fee will be recounted according to the taxa above.
Delivery service may cancel your order in case of unpossibility of its delivery (flood, earthquake, cataclism, hard traffic situation in the city). You may to reorder your products by yourself, in this case You'll get free delivery code.
Delivery service may informate You about the cancelling of Your order by SMS (not later than 2 hours before the end of chosen delivery slot)
The price of delivery depends on the adress of delivery (zone).
Scheduled delivery fee in Kiev starts from 69 UAH.
If you pay with bank card it starts from: 82,80 UAH in Kyiv; 70,80 UAH in other cities;.
Self-delivery is 24 UAH for Metro, Novus, Fozzy; but Auchan - from 0 UAH.
- Online prices are the same as on the shelves of the supermarket where your order is picked and packed.
-
Yoy can order day-in-day delivery:
- till 10:00 - for slots of delivery till 17:00;
- till 16:00 - for slots of delivery till 22:00;
- To obtain Your order be sure to provide a phone number only of Ukrainian providers of telecommunication (we can not call back a client who is not in Ukraine on the number of foreign operators)
- You can leave notes for the picker for each item or for the whole order as well when making your order. In the comments you can also ask the picker to call you during picking your order.
- You have a right to return any delivered product with it's respective takeout of receipt.
- Please note, prices on shelves of the supermarket are changing and your order is always picked on the day of delivery. Therefore, actual total may slightly change if you choose delivery for the future day. In case of price changing above 5 UAH the Picker will contact You.
Discount cards of stores does not work when ordering online.
All discounts and offers that are in the supermarket, also work for the online store.
Heavy orders (scheduled delivery):
Payment methods
| Pay with cash when receiving an order | With bank card on the site | With bank card when pick-up | Wire transfer for legal entities | |
|---|---|---|---|---|
| NOVUS | + | + | + | + |
| Auchan | + | + | + | + |
| METRO | + | + | + | + |
| Fozzy | + | + | + | + |
| MegaMarket | + | + | - | + |
